After-hours answering
Your office closes at night. Your revenue stays open.
In the evening, at weekends or when every line is busy, the agent takes over: it answers questions, books appointments and screens emergencies. The next morning, everything is logged.
- Evenings, weekends and holidays
- Overflow at peak times
- Emergencies screened
The challenge
What these calls are worth to your business
The same problems come up in almost every team.
Customers who call in the evening
Many customers can only call after work, when you're closed.
A voicemail nobody listens to
Voicemails go unanswered and many callers never leave a message.
Peaks you can't absorb
Monday mornings, promotions, back-to-school: lines saturate and calls get lost.
Always on
What changes from day one
- Line open, public holidays included
- 24/7
- Concurrent calls during peaks
- 10
- Callers sent to voicemail
- 0
What the agent does
What the agent handles for you
Built for the calls your team handles every day.
Automatic takeover
Outside business hours, the agent answers instead of voicemail.
Overflow
When your lines are busy, the agent takes the extra calls.
Overnight bookings
Appointments booked in the evening are in your calendar the next morning.
Emergencies screened
Emergencies are transferred to your on-call number according to your rules.
Morning report
Transcripts and summaries are waiting in the dashboard.
Custom time windows
You decide when the agent takes over: always, or only after hours.
Setup
Up and running in minutes
A first agent is set up in minutes, by your own team.
Set your time windows
Opening hours, weekends, holidays, overflow.
Configure forwarding
Conditional forwarding of your number or a rule on your SIP system.
Define emergencies
Situations to transfer and the on-call number.
Live demo
Hear your future agent answer, live.
Curious to see our voice agent in action?
Book a slot with our team: we show you an agent set up for your business, and you call it live during the session.
No commitment. You leave with a rollout plan.
Lea
Sharkcall advisor
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- A demo built around your use case
- A live test call with the agent
- Answers on integration and pricing
Pick the slot that suits you in our calendar.
Works with
The building blocks behind this solution
The features this solution relies on most.
FAQ
Frequently asked questions
Can the agent answer only outside my business hours?
Yes. You choose when it takes over: always, after hours, on no answer or when the line is busy.
How are emergencies handled at night?
You define what counts as an emergency; the agent then transfers the call to the on-call number you provide.
How do I review overnight calls?
Every call is transcribed and summarised in your dashboard; appointments are already in your calendar.
Keep your line open, day and night.
Book a demo and see AI answering set up around your hours.